1. Eligibility for Return/Exchange

• Returns or exchanges must be requested within 3 days of delivery.
• Items must be unused, unworn, and in the original packagingwith all tags, labels, and the invoice.
• Products must be free of scratches, deformities, or damage.
• Gift wrapping servicesare non-returnable and non-exchangeable.

Orders placed using a gift card or items
received as an exchange are not eligible for return or exchange.

2. Conditions for Return/Exchange

• Incorrect or damaged products: A video must be provided showing the package from sealed tamper-proof bag to fully opened contents.
• Sizing issues: A post-wear photo is mandatory for returns/exchanges.
• Quality check: All return/exchange items are inspected by our team. Items failing to meet the above requirements will not be acceptedand returned at the customer’s expense.
• Exchange value differences:
  1. If the new product is higher in price than the original product, the customer must pay the difference at the time of initiating the exchange request.
  2. If the new product is lower in price, the customer will receive a gift cardfor the difference.
  3. Discounted values are not applicable for exchange. Exchanges will always be based on the actual product-to-product value (original product price).

• If a replacement product is unavailable, a gift card of the same value will be issued.

3. Gift Card Guidelines

• Gift cards are valid for 30 daysand sent to the email used during purchase.
• Expired gift cards cannot be used or reimbursed.
• Return-related gift cards will be issued within 24 working hoursafter quality check.

4. Shipping & Handling for Return/Exchange

• If reverse pick-up is unavailable in your area, customers must use a local courier service, bearing the shipping charges.
• Returns/exchanges typically take 7–10 working daysto reach our warehouse.

5. Process for Return/Exchange

• Visit our website and locate the https://www.Navista.com/apps/return_prime.
• Fill out the Return/Exchange Request Formwith:

1. Order Number
2. Email ID/Mobile Number
3. Reason for return/exchange and product selection
4. Upload required video/photo based on the reason

• Requests will be reviewed and accepted within 24 working hoursif criteria are met. Otherwise, a rejection message will be sent.
• Once accepted, your product will be returned/exchanged following the shipping timeline above.
• Using Navista Gift Cards

1. They will be sent to your registered email ID (the one used to place the order).
2. Apply the gift card at checkout by selecting Pay via Gift Card.
3. The amount will be deducted from the payable total.
4. For assistance with gift cards, contact our team via call/WhatsApp at ……(10 AM – 6 PM, Monday to Saturday)